Frequently Asked Questions

📅 When will videos be delivered?

During the busy holiday season, most videos are delivered to your email within 15-30 minutes of ordering. Live Calls are scheduled instantly.

🎥 How do I download the video?

We will email you a secure link. From there, you can watch it on any device or click the "Download" button to save it to your phone or computer forever.

🎅 Is the Santa voice real?

We use advanced AI technology to clone the voice of professional Santa actors. It sounds indistinguishable from the real thing and allows us to say any name correctly!

🛡️ Is my child's photo/data safe?

Absolutely. We take privacy seriously. Your child's photo and data are used only to generate the video and are automatically deleted from our processing servers after the season ends.

💳 What is your refund policy?

If the video has a technical error or Santa mispronounces the name, we will fix it for free or offer a full refund. Your happiness is our priority.

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